Human Centered AI Transformation: Megan Malli on Why Better Business Decisions Start With Better Questions

Megan Malli’s leadership philosophy challenges one of the most common mistakes in modern transformation: treating AI, workflow redesign, and customer experience as technical problems when they are actually human ones. As CEO of AnswerLab, Megan brings a disciplined perspective on how companies can use curiosity, trust, and human insight to make better decisions in moments of uncertainty. This conversation explores why AI cannot fix broken workflows, why customer intimacy is becoming a strategic advantage, and why women leaders must stop waiting for certainty before claiming the rooms they already belong in.